CAREERS

The CTS LanguageLink™ headquarters in Vancouver, Washington, hosts a dynamic, diverse, and integrated office environment. At CTS, translation and interpretation are processes that involve teamwork and cooperation. For this reason, our office houses linguists, formatting personnel, project managers, interpreter training and development and pre-press facilities under one roof.

The energy and abilities of its employees create the success of CTS. The company encourages an atmosphere of understanding and mutual respect. Individual strengths and weaknesses are assessed in a fair and collaborative manner with both peers and managers. We encourage personal and professional growth by assisting with continuing education programs, including seminars, classes and training. We offer a competitive benefits package including medical, dental and 401K. We also have shareholder incentives for employees.

CTS is continually searching for experienced, intelligent, and motivated individuals to fill a number of roles as we expand our operations. We are currently accepting resumes for the following positions:

Telephonic Interpreters

CTS LanguageLink is seeking qualified telephonic interpreters for all languages and hours to join our growing Interpretation Department. Successful candidates must possess a strong passion for success, an abundance of energy and a commitment to delivering superior client service.

Interpreters must have a dedicated landline in order to take telephonic calls. To qualify to work as a CTS LanguageLink Interpreter, you must be able to pass an English proficiency and target language proficiency test as well as have a minimum of two years professional telephonic interpreting experience.

Please fill out the interpreter application to apply or e-mail your resume to: hr_interpreters@ctslanguagelink.com

Interpreter Training and Development Manager
ATTN: HR Recruiter
911 Main Street, Suite 10
Vancouver, WA 98660

Customer Service Representative

CTS LanguageLink is seeking Customer Service Representatives for our headquarters in Vancouver, WA to join our growing Interpretation department. Successful candidates must possess a strong passion for success, an abundance of energy and a commitment to delivering superior client service.

Summary:
Answering calls and coordinating job requests for customers while providing telephone customer support services by performing the following duties:

Take incoming calls from providers (customers) needing interpreters for appointments
Answer multi-line phone system
Data entry of job request information into company database
Responsible for coordinating (finding available interpreters) to fill assignment and provide interpreter with all needed information (job number, location, client, etc.)
Complaint resolution

Education and/or Experience:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills:
Must have ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence, effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
BILINGUAL INDIVIDUALS ARE STRONGLY ENCOURAGED TO APPLY

Computer Skills:
To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software and Word Processing software.

Please e-mail your resume directly to lauraf@ctslanguagelink.com if you are interested in working with CTS LanguageLink.