Welcome to the Labor and Industries website!

As of September 1st, 2010, CTS LanguageLink is an approved vendor for the Washington State Department of Labor and Industries to provide Over-the-Phone Interpretation (OPI) services.

This website will provide you with information about CTS LanguageLink and provide additional support information to ensure that you receive the best language services in the business.

Benefits of Over-the-Phone Interpretation

• Access to over 240 languages /dialects
• Real-time access to a network of qualified interpreters
• No scheduled appointment is necessary
• Interpreters available on the phone within 30 – 60 seconds
• Cost savings

About CTS LanguageLink

Incorporated in 1991, CTS LanguageLink is a leading language services provider offering translation, interpretation, localization and audiovisual services. Our established nationwide reputation and extensive experience in multilingual services have fostered the development of very loyal relationships. The majority of our clients are state and local government agencies, healthcare organizations and Fortune 500 companies.

Why Work with CTS LanguageLink?

Commitment to Service
We work diligently to provide our clients with convenient, 24/7 access to our services. Whether you choose to contact us over the phone or through our Client Portal, you can rely on us to respond immediately.

Management Accessibility
Our Management team is available and accessible around the clock to work with you to handle any situation that may arise.

Dedicated Account Team
We are committed to our customer’s satisfaction, which is why we have in place a dedicated Labor & Industries Account team. This team will work closely with you to ensure that all your interpretation needs are being met and exceed your expectations.

Qualified Interpreters
Our interpreters are carefully screened and trained before they go to work for us. Our qualification method, combined with the monitoring, evaluation and training programs we have in place, ensures that we have the most qualified interpreters with the highest professional standards.

State-of-the Art Client Portal
Manage your interpretation account at your convenience. Our recently upgraded Client Portal features:

• Job scheduling and confirmation
• Real time reporting
• Job tracking
• Billing history
• Online feedback form
• Secure access